Privacy Policy

Keilock South Limited

Date published 03/09/2026

Keilock South Limited respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what personal information we collect, how we use it, how we keep it secure and your rights in relation to that information when you use our website or contact us about our services.

 

1. Who we are

Keilock South Limited is a property services contractor operating across Greater London, providing investigation and testing, repair and maintenance, refurbishment and fit-out, and compliance services.

Company: Keilock South Limited
Company number: 15542361
Registered office: 513 London Road, Cheam, Sutton, England, SM3 8JR
Email: info@keilock.co.uk
Telephone: 0203 802 6561 / 07594 436 050
Website: keilock.co.uk

For the purposes of UK data protection law, Keilock South Limited is the data controller for the personal information we collect and use.

 

2. Information we collect

We may collect personal information when you contact us, submit an enquiry through our website, request information about our services, or communicate with us in connection with a project.

This may include:

     

      • Your name

      • Company name

      • Email address

      • Telephone number

      • Postal or project address

      • Information contained within your enquiry or correspondence

      • Information relating to a property, project or proposed works

      • Any other information you choose to provide to us

    We may also collect limited technical information when you use our website, such as your IP address, browser type, device type and information about how you use the website. This information may be collected through cookies or similar technologies.

    We do not ask you to provide sensitive personal information through our website. If you choose to provide such information to us, we will only use it where there is a legitimate reason to do so and in accordance with applicable data protection law.

     

    3. How we use your information

    We use personal information for purposes including:

       

        • Responding to enquiries and requests for information

        • Discussing and providing our services

        • Preparing quotations, proposals and other project information

        • Communicating with clients, contractors, consultants and other project stakeholders

        • Arranging inspections, surveys, testing and site visits

        • Managing and delivering projects

        • Maintaining records relating to our business and contractual relationships

        • Dealing with accounts, invoicing and payments

        • Meeting legal, regulatory and insurance requirements

        • Maintaining the security and operation of our website

        • Improving our website and services

      We will only use personal information where there is a lawful basis for doing so.

       

      4. Lawful basis for using your information

      Depending on the circumstances, we may process your personal information because:

      It is necessary to respond to your request or enter into a contract with you.

      For example, where you contact us about a proposed project, we may need to use your contact details and project information to discuss your requirements, prepare a quotation or provide our services.

      It is necessary for our legitimate business interests.

      For example, we may use information to manage client and supplier relationships, maintain business records, communicate about existing projects and operate our business effectively.

      We are required to do so by law.

      This may include keeping financial, accounting, health and safety or other records where there is a legal or regulatory requirement.

      You have given consent.

      Where consent is required, we will ask for it, and you may withdraw your consent at any time.

       

      5. Information received from other sources

      In some circumstances, we may receive personal information from someone other than the individual concerned.

      For example, information may be provided by a client, property manager, landlord, tenant, contractor, consultant, managing agent or another project stakeholder in connection with a property or project.

      Where this happens, we will use the information only for appropriate business, project or legal purposes and in accordance with applicable data protection requirements.

       

      6. Who we share information with

      We do not sell or rent personal information.

      Where necessary for the operation of our business or delivery of our services, we may share relevant information with third parties such as:

         

          • Contractors and subcontractors

          • Consultants and professional advisers

          • Surveyors, engineers and other specialists

          • Suppliers

          • Property managers, landlords, tenants or managing agents where relevant to a project

          • IT, website hosting, email and other business service providers

          • Accountants, insurers, legal advisers and other professional advisers

          • Government bodies, regulators or other authorities where we are legally required to do so

        We only provide information that is reasonably necessary for the relevant purpose.

        Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate arrangements are in place to protect that information.

         

        7. How we keep your information secure

        We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

        Access to personal information is limited to people who need it for legitimate business purposes.

        No method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. However, we take appropriate steps to protect the information we hold.

         

        8. How long we keep your information

        We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected.

        The length of time will depend on the type of information and why we need it. For example, information relating to a client, quotation or completed project may need to be retained for longer than information relating to a general website enquiry.

        We may retain information for longer where this is necessary to meet legal, accounting, insurance, contractual or other legitimate business requirements.

        When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

         

        9. Cookies

        Our website may use cookies and similar technologies.

        Cookies are small files placed on your device that can be used to make a website function correctly, remember preferences or provide information about how a website is used.

        Some cookies may be necessary for the website to operate. Other cookies, such as analytics or other non-essential cookies, will only be used where the appropriate consent has been obtained.

        You can control or restrict cookies through your browser settings. Where applicable, you can also manage your cookie preferences through the cookie settings provided on our website.

        We will not use non-essential cookies simply because you continue to browse our website.

         

        10. Your data protection rights

        Under UK data protection law, you have a number of rights in relation to your personal information.

        These may include the right to:

           

            • Ask what personal information we hold about you

            • Request a copy of your personal information

            • Ask us to correct inaccurate or incomplete information

            • Ask us to delete personal information in certain circumstances

            • Ask us to restrict how we use your information in certain circumstances

            • Object to certain uses of your personal information

            • Withdraw consent where we rely on consent to process your information

            • Request the transfer of certain information to another organisation where applicable

          These rights are subject to certain conditions and exemptions under data protection law.

          If you would like to exercise any of these rights, please contact us using the details below.

           

          11. Contacting us about your information

          If you have any questions about this Privacy Policy or the way we use your personal information, please contact:

          Keilock South Limited
          513 London Road
          Cheam
          Sutton
          SM3 8JR

          Email: info@keilock.co.uk
          Telephone: 0203 802 6561

          We will deal with requests in accordance with applicable data protection requirements.

           

          12. Complaints

          If you are unhappy with the way we have used your personal information, we would ask you to contact us first so that we can try to resolve the matter.

          You also have the right to complain to the Information Commissioner’s Office (ICO), which is the UK’s independent regulator for data protection.

          Further information is available from the ICO’s website.

           

          13. Changes to this Privacy Policy

          We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

          The latest version will always be published on this page, with the date of the most recent update shown at the top.